M C
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Look, the App is garbage. It is super slow, if you need specifics or need information, this app is not where you get it. The chat feature is laughable. You get connected 99% the time to someone who doesn't understand and cannot help. This may be AI, it doesn't work whatever it is. Most of the information reported is inaccurate. The app cannot even get my phone right for 4+ years. Please do better T-mobile.
39 people found this review helpful
Andrew Cabrera
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The chances of the app actually working are like 50/50. I've had issues with the app not keeping me logged in, or forgetting that my biometrics were enabled. Today i Tried to reset my password but whenever I entered the verification code that would be texted to me, the app would just automatically resend the verification code instead of taking me to the next step.
72 people found this review helpful
Devin Haynes
I'm reviewing the app, not the service (as you should). This app is very not good. It's extremely slow. It takes 5 seconds to reload any screen you're on if it loses focus at all for any reason. You'll run into things you want to manage that require you to just call (which defeats the point of the app), something that doesn't happen with some other companies I've used. Sometimes it refused to load at all, or will say you need to log in even though you just logged in. They should do much better.
242 people found this review helpful