T-Mobile Scam Shield

4.6
209K reviews
10M+
Downloads
Content rating
Everyone
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About this app

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
BUILT-IN PROTECTION
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
• Verified Business Calls – When available, verified caller information from trusted businesses and why they’re calling will show on the incoming call.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? Scam Shield gives you control over what types of calls are allowed to ring your phone.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
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Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
Location Permissions are not requested or required for the use of the application. For help and support, please contact callprotectionops@t-mobile.com.
Updated on
Oct 21, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.6
207K reviews
Mario C
January 8, 2025
Great app and does exactly what it's supposed to do! Just wish there wasn't an extra monthly charge for the premium features. I feel it should automatically be included, but, it's definitely still worth the money if your phone gets blown up with spam calls etc. Very easy to use and a very organized app to completely block numbers, send to voicemail, reverse number lookup and many more premium features!
28 people found this review helpful
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Amanda Coleman
January 7, 2025
Please keep this app!!!!!!!!!!!!! I just read your getting rid of this app... Scam shield in the t life app sucks! It's absolutely not functional especially when I have to go against my bill or recent call lists and constantly backing out of the call list to go to scam shield in the same app and not being able to copy paste the number and constantly having to reload recent calls makes me want to rip my hair out as well as the fact what took me 3 mins now takes 30. 😡
9 people found this review helpful
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Dia Akin
December 21, 2024
App needs to be updated. I can no longer view the blocked log. Starts on the "Let's Get Started" screen, goes through three pages of features, then resets back to the "Let's Get Started" screen. It continues this cycle no matter what I do. Otherwise, GREAT app! Works amazingly! And, I'll upgrade the rating once the problem is solved. I only rated it low to get the developers attention.
8 people found this review helpful
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T-Mobile USA
December 23, 2024
We apologize for the inconvenience you encountered with our Scam Shield app. We would like to address the issue and find a solution. Please contact us at CallProtectionOps@T-Mobile.com with the details provided so we can investigate and assist you. Thank you for bringing this to our attention.

What’s new

Bug fixes