A Google user
This shouldn't be such a headache to deal with, show some competency, T-Mobile. The app doesn't appear to be working on Android 10 on my Pixel 3a XL. It simply tells me that there are server errors (which is terrible practice from a development standpoint because it clearly isn't the server). I also can't downgrade to 9 because my phone is carrier locked. I contacted support and after a month of going back and forth with them, they told me to use the app to unlock but it doesn't even work.
251 people found this review helpful
Sridharan Kuppa
Junk app, it does not work at all. It always gives an error code 995 (no network connection) though I connected via LTE network and I was able to browse all possible websites. Waste of time for customer and customer service. This app is going to drive the customer away from T-Mobile (btw, I have been th customer with T-Mobile for 10+ years).
100 people found this review helpful
Nick
This app will not work if your phone isn't still connected to the t Mobile Network. If you pull your phone off their network, then try to unlock it, it will not work. I'm also pretty sure you can't be connected to Wi-Fi while trying it. Why is this not stated in the app? T Mobile is absolutely worthless. Horrible customer support.